Last updated: August 31, 2026
DME Engine (“we”, “us”) provides software for durable medical equipment companies, including the DME Engine Driver iOS app. This policy describes how that app handles information.
The Driver app is a business tool for employees of DME companies that subscribe to DME Engine. It is not a consumer health app. You sign in with a company code and credentials issued by your employer.
Depending on how your company uses the product, the app may process:
Patient information in the app is health information your employer already maintains in DME Engine. We process it on behalf of that company.
We use this information to run delivery operations: authenticate users, show routes and orders, capture proof of delivery, display trucks on maps, and support the company’s DME Engine account. We do not sell personal information. We do not use it for third-party advertising.
Data stays in that company’s DME Engine tenant. We may share it with service providers that host our systems, and when required by law. Your employer controls who inside the company can see driver and delivery records.
When we handle protected health information for a covered entity or business associate customer, we do so under a Business Associate Agreement and with per-company database isolation, access controls, audit logging, and encrypted transmission.
We keep records for as long as the company account is active and as required by that company’s policies and applicable law. Location pings are stored with the company’s delivery records.
You can deny location permission; the app still works for deliveries, but the office map will not show the truck. Contact your employer to change or delete your user account. Patients should contact the DME company that serves them.
The Driver app is not directed to children under 13.
DME Engine
Email: info@dmeengine.org
Phone: 866-522-1138
Web: https://dmeengine.org